Returns & Refunds Policy

At Toys4ushop.com, we want you to be completely happy with your purchase. If you are not satisfied, you may return eligible items under the terms below.

1. Eligibility for Returns

  • Items must be returned within 7 days of delivery.
  • Products must be unused, unopened, and in their original packaging.
  • Proof of purchase (order confirmation email or receipt) is required.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Clearance or final sale items
  • Gift cards or vouchers
  • Opened, used, or damaged products (unless received damaged)
  • Personalized or custom-made items

3. How to Request a Return

To initiate a return, please contact our Customer Support within the return period at:

Include your order number, the item(s) you wish to return, and the reason for return. After approval, we’ll provide return instructions and the return address.

4. Refunds & Exchanges

  • After we receive and inspect the returned item, we’ll notify you of acceptance or rejection.
  • Approved refunds will be returned to the original payment method within 7–10 business days of approval.
  • We can also provide a store credit or an exchange if you prefer.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was received defective, damaged, or incorrect.
  • If the return is due to our error, we will reimburse the return shipping or provide a prepaid shipping label.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the packaging and the item. We will arrange a replacement or a full refund at no extra cost.

7. Office Hours & Contact

Our office hours are Saturday to Thursday, 11 AM – 3 PM. For any questions or return requests, contact Customer Support at:

Last updated: . We reserve the right to update this policy — any changes will be posted on this page.